Is everything on your site really ‘free’ shipping?
Yes, due to a special relationship with our delivery provider we’re able to provide free shipping for all postcode regions within the UK.
There are restrictions on certain items such as aerosols and swimming pool chemicals when shipping to the outer islands or Ireland as this requires delivery by air which is prohibited for these items. If in doubt get in touch with us to find out if an item might be restricted in this way before you place an order.
How many products do you stock?
At any one time we can stock thousands of products from suppliers all over the world. Some of our products are seasonal such as garden furniture and Christmas stock.
How long will it take for me to receive my item(s)?
Under normal circumstances it should take around 2 days for you to receive your item(s) depending on where you are in the UK. Some destinations take longer to deliver to, such the Isle of Wight and the Isle Of Man - deliveries to these destinations can take up to 3-5 days.
If you have placed an order but it has not arrived and you are concerned about it please get in touch with us. If you ordered on eBay or Amazon please have your order reference number to hand when you call or email us so that we can get the analyse the details of your order and advise you on what has happened to it.
Do you just operate online or do you have a store as well?
We are mainly an online retailer though we do sell other items via our Facebook page. We operate from our warehouse location in Abbots Ripton near Huntingdon. You can find us on Google Maps by clicking this link: https://goo.gl/toh3jC
Do you help out with local charities and sponsorship deals?
Yes, we have been actively involved in donating items to charity and also sponsoring various events and organisations. If you have a question about donations or sponsorship please get in touch with us.
Why do you have similar products at different prices on different sites?
Different online retail sites charge different fees for us to list items for sale (Amazon, eBay etc) which means there may be a variation in the price of similar items on different sites. For the best value we recommend that you shop via this site as there are no fees for us to pay to list items on here. Periodically we have flash sales on different sites, which means you may find items at greatly reduced prices, but this might only occur on a specific site (Amazon for example).
Do you run special offers or promotions?
Yes, we run promotions on this site regularly, and also on Facebook and via our Email Newsletters. Special offers are posted onto the Facebook page on a daily basis, so make sure you check that out. We also run promotions and offers on this site on a regular basis so make sure that you check back here too.
I am looking for something similar to what you sell but I can’t see it on your site, what should I do?
Either send us an email to firstname.lastname@example.org or give us a call and explain what it is you are looking for, we may be able to help!
I need to return an item to you because it is damaged, what do I do next?
Items that are received in a damaged state should not be signed for and accepted from the courier, they should be returned to us via the courier immediately.
I need to return an item to you because it is not what I ordered, what do I do next?
Get in contact with us by calling 01487 773161 or email email@example.com and let us know what is wrong with your order so we can sort it out for you.
What if I am not happy with my order or I have a problem that I want to talk to someone about?
If you have an issue or problem with your order please get in touch with us so that we can resolve it. We aim to provide excellent customer service and will do all we can to ensure that your experience of buying from us is as good as possible. Get in contact with us by calling 01487 773161 or email firstname.lastname@example.org
Do you sell items in bulk?
For some items we are able to allow bulk purchases, but you will need to contact us first to ensure that we have enough stock to fulfil your order.
Do you sell to trade customers?
In some instances we will sell to trade, depending on the product. If you’d like to make an enquiry about a trade purchase please get in touch with us.
Do you sell anything which is not listed on any of your shops?
Yes we often have items at our Abbots Ripton warehouse that we do not list on any of our sites, though we do often run promotions through our Facebook page and certain groups that we advertise in on Facebook.