We deliver everything for FREE!

Delivery & Returns

Delivery Methods

The method of delivery depends on the size and value of the items. If items are small and low cost then we use Royal Mail to keep the postage cost at a minimum. If items are large or of a high value we use either Yodel or UPS. Generally if the item weighs less than 2kg it will go by Royal Mail Parcel Post. You will receive an email on dispatch that confirms the shipping method and tracking details if available.

Delivery Times

All orders are shipped within 1-2 working days of placing your order and in most cases orders are received within 2-5 days but on the rare occasion it can take longer due to postal system failures. If this happens to you, please email our customer service team for further information at freepost@montecarvo.co.uk

Cost

All items on this site are posted TOTALLY FREE OF CHARGE to you. You will never pay any postage charges for deliveries from our website. (only exception T&C 5.6)

Your delivery

If your item requires a signature then please open and check all items in front of the courier if possible before signing. We realise that the courier may not allow this due to time constraints so if not possible then simply sign your name and underneath write 'possibly damaged'. Please follow this procedure even if there is no noticeable damage to the packaging. Please DO NOT write 'unchecked' or sign your name alone unless you have been able fully inspected your item for damage. If you sign only with your name you are stating that the item is perfect with no faults or damage. If you do not follow these rules during delivery then any claims we make for damaged items will not be honoured by the courier and this may affect our ability to offer replacements. This is important as any claim for courier damage cannot be made by us without these strict instructions being taken.

Damages

If you do however find that the item is damaged in any way our claims team are email based only. Please contact us via email only to freepost@montecarvo.co.uk;preferably within 36hrs of signing for the item, but always with 7 days. We may ask for a photograph of the damage to help us confirm what we will need to replace. We will then contact our supplier and replacement parts will be sent as soon as we receive them. We aim to replace any faulty or damaged parts within 2-3 days but can take up to 28 days if we need to order it in.

We will always replace individual parts rather than the whole item if we deem it best. If you refuse our offer of replacement part(s) and you decide you no longer want the item please contact us for a Returns Authorisation Number and send it back to us within 7 days of receipt. Once we have the item back we will refund the full purchase price of your item back to you using the same means as you originally paid within 28 days of return (any return postage costs involved will not be refunded).

Returns

If you simply do not like the item or find it unsuitable then again, you are welcome to return it within 7 days of receipt for a refund of the purchase price. The item must be returned in the same condition in which you received them, with the original packaging, in a re-sellable condition, and at your own cost and risk. Please contact freepost@montecarvo.co.uk for a Returns Authorisation Number.

Please note that we will NOT be able to refund any item that has been assembled or modified in any way or form.

These T&C's are final and once you click to purchase you click to agree to the said T&C's.

ALL correspondence regarding claims and discrepancies MUST be put in writing via email to :freepost@montecarvo.co.uk

A full and complete copy of our business terms and conditions can be found on the relevant tab on the home page.

Lastly, I apologise for all the rules and regulations regarding what and what not to do. We have put them there not to be awkward but simply to help you receive your item in the best possible condition, as quickly as we can and with the minimum of fuss.

Thank you for viewing our items.